Information we collect
Customer requests may include a name, email address, phone number, service address, ZIP code, item and access details, requested times, photos, acknowledgements, support messages, and request history. Provider applications may include business identity, contact, coverage, capability, equipment, availability, insurance-status, registration-status, and operating information.
How information is used
Information is used to review coverage and capability, evaluate provider availability, coordinate a potential match, communicate about the request, support any later appointment, protect the network, prevent abuse, and maintain service, accounting, compliance, and dispute records.
Provider and vendor access
Job details and optional photos may be shown to a limited number of authorized providers being considered so they can evaluate location, route, equipment, timing, and scope fit. Information may also be processed by hosting, storage, messaging, security, and other service vendors that support the platform. We may disclose information when required by law or needed to protect customers, providers, or the network.
No sale or public lead listing
JunkSEA does not sell or rent customer information or post a request to a public shared-lead marketplace. Mobile numbers and text-message consent are not shared for third-party or affiliate marketing.
Photos and private records
Uploaded photos are stored as private request records. Provider access is limited to authenticated providers connected to a current opportunity or assignment. Do not upload identification documents, payment-card details, access codes, or unrelated people when they are not needed to review the project.
Communications
Contact information is used for request-specific updates by email, phone, or text. Message frequency varies and message or data rates may apply. Reply STOP to stop texts or HELP for help. Marketing messages require separate permission.
Retention and security
Records are kept only as reasonably needed for request review, service, support, accounting, compliance, safety, fraud prevention, and disputes. Access is restricted by role and business need. No system can guarantee absolute security, so please submit only information relevant to the project.
Access, correction, and deletion
You may request access, correction, or deletion where legally available. Some records may be retained when needed for accounting, safety, legal, fraud-prevention, or dispute purposes.
Contact
For a privacy request or question, email hello@pnwjunkremoval.com. You can also review the network-wide PNW privacy policy.